Returns
We accept returns within 14 days of delivery. To be eligible, your case must be unused, in its original condition and in its original packaging. Personalised (monogrammed) cases are made for you and cannot be returned or exchanged unless faulty.
How to start a return
Contact us through the contact options on this store with your order number and we will send you return instructions. Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect.
Damaged or incorrect items
Please inspect your order on delivery and contact us immediately if the item is defective, damaged, or not what you ordered. We will make it right with a replacement or a full refund, including shipping.
Refunds
Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days. Please note it can take additional time for your bank or card provider to process the refund.
Exchanges
The fastest way to get the colour you want is to return the case you have and place a new order once the return is accepted.
